Shipping & Delivery Policy
Effective Date: 10th March, 2025
At ActiveRoots.Store, we are committed to delivering your order quickly and securely. Please review our shipping and delivery policy before making a purchase.
1. Order Processing
✔️ Orders are typically processed within 1-2 business days (excluding weekends and holidays).
✔️ Orders placed after 5PM (EST/PST, etc.) will be processed the next business day.
✔️ Once your order is processed, you will receive a confirmation email with tracking details.
2. Domestic Shipping (USA)
✔️ Standard Shipping: Estimated delivery within 3-7 business days.
✔️ Expedited Shipping: Estimated delivery within 2-3 business days.
✔️ Overnight Shipping: Orders placed before 12PM will arrive the next business day.
Note: Shipping times are estimates and may be affected by carrier delays, weather, or holidays.
3. International Shipping
✔️ We offer international shipping to most countries.
✔️ Estimated delivery times vary by location but typically range from 7-21 business days.
✔️ Customers are responsible for any customs duties, import taxes, or fees imposed by their country.
✔️ Some countries may have restrictions on importing supplements. Please check your local regulations before ordering.
4. Shipping Costs
✔️ Shipping costs are calculated at checkout based on your location and selected shipping method.
✔️ Free shipping may be available for orders over a certain amount—check our promotions for details.
5. Tracking Your Order
✔️ Once your order ships, you will receive a tracking number via email.
✔️ You can track your package through our carrier’s website or from your ActiveRoots.Store account.
6. Lost, Stolen, or Delayed Packages
✔️ We are not responsible for lost or stolen packages once they have been marked as delivered.
✔️ If your package is lost in transit, please contact the shipping carrier first.
✔️ If your package is delayed beyond the estimated delivery time, contact our support team for assistance.
7. Address Changes & Order Modifications
✔️ If you need to change your shipping address or modify your order, please contact us within 12 hours of placing the order.
✔️ Once an order has shipped, we cannot make any changes.
8. Contact Us
If you have any questions about shipping and delivery, please reach out to us:
Email: support@activeroots.store
Thank you for choosing ActiveRoots.Store!