Returns & Refund Policy
Effective Date: 10th March, 2025
At ActiveRoots.Store, we stand by the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
1. Return Eligibility
You may return items within 365 days of delivery if they meet the following conditions:
✔️ The product is unused and in its original packaging
✔️ The product is not damaged or tampered with
✔️ The return request is made within 30 days of receipt
Non-Returnable Items:
- Opened or used supplements
- Gift cards
- Discounted or clearance items
2. How to Request a Return
To initiate a return, please follow these steps:
1️⃣ Email us at support@activeroots.store with your order number and reason for return.
2️⃣ Our team will review your request and provide return instructions.
3️⃣ Ship the item back using a trackable shipping method (customer is responsible for return shipping costs).
4️⃣ Once received and inspected, we will process your refund or exchange.
3. Refund Process
✔️ Approved refunds will be issued to your original payment method within 5-10 business days after we receive your return.
✔️ You will receive an email confirmation once your refund is processed.
✔️ Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
If you received a defective or damaged product, please contact us within 7 days of delivery, and we will replace it at no additional cost.
5. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please reach out to us at support@activeroots.store.
6. International Returns
For customers outside the U.S., international return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we are not responsible for lost returns.
7. Contact Us
For any questions regarding returns or refunds, feel free to contact us:
Email: support@activeroot.store
Thank you for shopping at ActiveRoots.Store!